Your questions, answered

Our fee is $168 a day for every room, before the Child Care Subsidy (CCS). It includes meals, milk, nappies, wipes, sunscreen and bed linen. See Fees and CCS for details and an estimate of your out-of-pocket cost.

No. Instead, your account is charged two weeks in advance. This is processed at orientation, and after that your account is charged weekly by direct debit. Credit cards aren’t accepted.

Once you give us your CRN and your child’s CRN, we submit your child’s enrolment. You then confirm the enrolment in your Centrelink online account through myGov, which links the two. CCS is paid to us and comes off your fees. Your percentage and hours are set by Services Australia, so please contact Centrelink on 136 150 with any questions about your entitlement.

Full fees apply until your CCS is in place, so we recommend claiming well before your start date.

We offer a minimum of three days a week, on the same days each week.

Two weeks’ written notice to reduce your days or to finish at Cubs Corner.

Yes. Your booked days are held for your child, so fees apply when your child is away sick, on holiday and on public holidays. CCS can be paid for up to 42 absence days per child each financial year.

We are open Monday to Friday, 7.00 am to 6.00 pm, 51 weeks a year. We close on ACT public holidays and from 25 December to 1 January.

Please call us on (02) 6140 3260 as soon as you know. We close at 6.00 pm.

Yes. Your family has two orientation sessions in the week before your child starts: a first visit of about an hour, then a longer visit that includes a meal time and rest time. Please stay on the premises and contactable during the visits.

A water bottle, a SunSmart hat, spare clothes, underwear and socks, enclosed shoes, any bottles and formula (labelled), and pull-ups if your child is toilet learning. Please label everything. See our packing list.

Morning tea, lunch, afternoon tea and a late snack, freshly cooked on site by our chef from a seasonal two-week menu. We’re an allergy-aware centre, so please don’t bring food from home.

Yes. Children with medical, religious or cultural dietary needs receive a version of the menu tailored to them, which may include vegetarian and dairy-free options. Our kitchen is egg free, beef free, pork free, nut free and lolly free. Tell us at enrolment and give us any medical management plan.

Educators share your child’s day at pick-up, and the OWNA family app shares your child’s day and learning with you, including photos, learning stories and weekly statements. You also use OWNA to sign your child in and out.

To protect every child’s privacy and safety, families and visitors can’t take photos or videos at the centre, including of their own child. You’ll receive photos and stories of your child’s learning on OWNA.

Please give us your child’s Immunisation History Statement from the Australian Immunisation Register when you enrol, and again after each scheduled vaccination. If there’s an outbreak of a vaccine-preventable disease, a child who isn’t vaccinated against it may need to stay home until ACT Health says they can return. More about immunisation

We’ll call you and ask you to collect your child. Some illnesses, such as fever or vomiting, have an exclusion period before your child can return. See illness and exclusion.

Yes, with your written authorisation on the medication record. Medication must be in its original container with the pharmacy label showing your child’s name, dose and expiry date, and should be handed to an educator rather than left in your child’s bag.

Parents and the authorised nominees named on your enrolment form. If someone else is collecting, tell your child’s educator and give us written permission (an email is fine) beforehand. Educators check photo ID before your child leaves.